Terms of Service

Terms of Service

These Terms of Service explain the conditions that apply when customers request, book or receive moving, furniture transport, furniture assembly, disassembly, installation, packing, unpacking or handyman services from Y&J Mudanzas, Montajes y Manitas.

By accepting a written quote or confirming a booking, the customer agrees to these Terms and to the service-specific information contained in the accepted quote.

1. Legal Information

Trading name: Y&J Mudanzas, Montajes y Manitas
Business and contact address: Rambla de Catalunya, 95, PR 1, Eixample, 08008 Barcelona, Spain
Telephone: +34 637 66 24 66
Email: mudanzasytransportesyj@gmail.com

In these Terms, “Y&J,” “we,” “us” and “our” refer to the legal service provider identified above.

Spanish law requires a business website to provide the legal name or company name, address, email, direct contact details and tax identification number. Registry and administrative authorisation details must also be provided where applicable.

2. Services Covered by These Terms

Y&J provides services that may include:

• Residential and commercial moves
• Furniture and household-item transport
• Loading and unloading
• Furniture assembly and disassembly
• Packing and unpacking
• Furniture installation
• Handyman and minor home-improvement work
• Other related services described in a written quote

Only the services listed in the accepted quote are included in the booking. Additional work, personnel, vehicles, equipment, materials or time may result in an additional charge, but the customer will be informed before additional work is carried out whenever reasonably possible.

3. Quotes and Formation of the Contract

Quotes requested through this website are free unless the customer is clearly informed in advance that a paid inspection or assessment is required.

Before a move begins, Y&J will provide a written quote describing:

• The services included
• The expected personnel, vehicle or equipment requirements
• The price of each service or pricing method
• The cost of preparing the quote, which will normally be €0
• The total expected price
• Whether applicable taxes are included
• Whether permit, parking or administrative charges are included
• Any deposit or advance payment
• Any cancellation or rescheduling conditions
• Any important exclusions or special conditions

The customer should check the quote carefully before accepting it. A booking becomes binding when the customer accepts the quote in writing and Y&J confirms the booking. Acceptance may be recorded through email, WhatsApp, a website form, electronic signature or another agreed written method.

Spanish moving law requires the moving provider to give the customer a written quote before the move begins. The accepted quote is evidence of the existence and content of the contract. Either party may also request an inventory of the items being moved.

4. Information the Customer Must Provide

The customer must provide complete and accurate information that may affect the service, including:

• Collection and delivery addresses
• Floors, stairs and lift availability
• Parking and vehicle-access restrictions
• The number and approximate size of items
• Large, fragile, heavy or unusually shaped items
• Items requiring disassembly or special equipment
• Narrow doors, corridors or stairways
• Building rules and permitted working hours
• Any items of high financial or personal value
• Any known safety risks at the property

The customer is responsible for obtaining building access, parking permissions, lift reservations and other permissions unless the accepted quote says that Y&J will handle them.

A material difference between the information provided and the actual conditions may require a revised price, additional personnel, different equipment or a new service date.

5. Items Requiring Prior Approval

The customer must disclose valuable, fragile, unusual or sensitive items before accepting the quote. These may include:

• Jewellery, cash and negotiable documents
• Antiques, artwork and collections
• Valuable electronics or musical instruments
• Important personal, legal or business documents
• Safes and unusually heavy objects
• Plants and live animals
• Perishable products
• Hazardous, flammable or illegal materials

Y&J may decline to transport or handle an item that was not disclosed, cannot be moved safely, is prohibited by law or requires equipment that was not included in the quote.

For items with a value above the ordinary statutory liability limit, the customer should request a declared-value arrangement or suitable insurance before the booking is accepted.

6. Prices, Deposits and Payment

The accepted quote will explain the price, payment schedule and accepted payment methods.

Any booking deposit will be applied toward the final price. The quote must state whether the deposit is refundable and what cancellation conditions apply.

Additional charges may apply where agreed for:

• Additional items or services
• Extra labour or time
• Waiting caused by unavailable access
• Additional journeys
• Parking charges or permits
• Materials requested by the customer
• Specialist equipment
• Work outside the agreed service hours

No additional fixed fee will be charged unless it was disclosed in the quote or approved by the customer.

Y&J will provide an invoice or receipt where required.

7. Return, Cancellation and Refund Policy

7.1 Services cannot normally be returned

Y&J provides services rather than ordinary retail goods. Therefore, there is normally no physical product to return after a move, transport, assembly or handyman service has been completed.

Customer rights relating to cancellation, withdrawal and refunds are explained below.

7.2 Moves and transport booked for a specific date

Where the main service is the transport of goods and the contract sets a specific service date or period, the normal statutory 14-day withdrawal right does not apply.

This means that a customer who books a move or furniture transport for a specific date may be subject to the cancellation or rescheduling conditions stated in the accepted quote from the time the booking is confirmed.

This exception does not remove any other legal rights relating to improper performance, damage, misleading information or breach of contract.

7.3 Assembly, installation and handyman services

For assembly, installation, handyman or other services contracted online, by telephone or away from the business premises, a consumer will normally have 14 calendar days from the date of the contract to withdraw, unless a legal exception applies.

The withdrawal period may be 30 calendar days where a contract results from an unsolicited visit to the consumer’s home or a promotional excursion organised by the business.

The withdrawal right may not apply:

• To an urgent repair or maintenance visit specifically requested by the customer
• Once a service has been fully completed, where the customer expressly requested an early start and acknowledged that the withdrawal right would be lost after full completion
• In another situation where the law provides an exception

Where a customer expressly asks Y&J to begin work during the withdrawal period and later withdraws before the service is completed, the customer may be required to pay a proportionate amount for the work already carried out.

7.4 Commercial cancellation and rescheduling

Outside any statutory withdrawal right, the cancellation and rescheduling conditions stated in the accepted quote will apply.

A cancellation or rescheduling request should be sent as soon as possible by telephone, WhatsApp or email. Email is recommended when the customer needs written evidence of the request.

Any permit fee, material cost or third-party expense that has already been approved and cannot reasonably be recovered may be deducted from a commercial refund where permitted by law and stated in the accepted quote.

If Y&J cancels a service and the customer does not accept an alternative date, Y&J will refund amounts paid for the unperformed service.

7.5 Statutory refunds

Where a customer validly exercises a statutory withdrawal right, any refund due will be made without unnecessary delay and no later than 14 calendar days after Y&J receives the withdrawal notice. The refund will normally be made through the original payment method.

8. Service Dates, Access and Delays

Y&J will make reasonable efforts to arrive and complete the work at the agreed time.

Arrival and completion times are estimates unless the accepted quote expressly provides a guaranteed time.

Delays may result from circumstances such as:

• Traffic or road closures
• Severe weather
• Vehicle breakdown
• Parking restrictions
• Unavailable lifts
• Restricted building access
• Incorrect information supplied by the customer
• Delays caused by third parties
• Unsafe working conditions
• Events outside reasonable control

Y&J will notify the customer of a significant delay as soon as reasonably possible. Nothing in this section removes any mandatory consumer right relating to a serious or unjustified delay.

Y&J may pause or refuse work where conditions are unsafe, unlawful or materially different from those described when the quote was prepared.

9. Damage Protection and Liability

Y&J will use reasonable care when handling, moving, transporting, assembling and installing customer property.

“Damage protection” does not mean that every item is automatically covered for its full new replacement value. The compensation available depends on:

• The cause of the damage
• The applicable law
• The declared value of the items
• The accepted quote
• Any insurance specifically applying to the booking
• The policy limits, exclusions and deductible
• The age, condition and value of the damaged item

9.1 Moving and transport liability

Moving contracts are subject to the applicable provisions of Spanish Law 15/2009 on contracts for the carriage of goods by road.

Under that law, liability for loss of or damage to transported goods is generally limited to 20 times the daily IPREM for each cubic metre of loading space required for the contract.

That statutory limit does not apply to damage caused during the move to customer property other than the transported goods. Other legal exceptions may also prevent Y&J from relying on a liability limit.

The customer may request a higher declared value or special-value arrangement before the move. An additional charge or insurance premium may apply. A properly agreed declared value can replace the ordinary statutory limit where it is higher.

9.2 Circumstances affecting responsibility

Responsibility may be reduced or excluded to the extent that the loss or damage resulted from:

• Defective packing or labelling performed by the customer
• Handling performed by the customer or another third party
• Incorrect or incomplete information supplied by the customer
• The inherent nature or condition of the item
• The transport of plants or live animals
• An item being too large or heavy for the agreed method after Y&J warned the customer of the risk and the customer insisted on proceeding

These circumstances do not automatically remove Y&J’s responsibility. The cause of the damage and the contribution of each party must be considered.

9.3 Assembly and handyman work

Damage arising from furniture assembly, installation, disassembly or handyman work that is not part of transporting the item will be handled under the applicable service, contract and consumer-protection laws.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

10. Insurance Information

Customers may request insurance that covers the risk of loss of or damage to belongings during a move.

Before accepting the quote, the customer should ask Y&J:

• Whether goods-in-transit or moving insurance is included
• Whether optional additional coverage is available
• The insurer’s name
• The policy number or certificate
• The maximum insured amount
• Whether coverage is based on declared or replacement value
• The deductible or excess
• The main exclusions
• Whether an itemised inventory and declared values are required
• Whether an additional premium must be paid

The accepted quote or separate insurance document should clearly state whether specific insurance applies to the booking. Customers should not assume that full replacement-value insurance is included unless this is confirmed in writing.

The existence of an insurance policy does not release Y&J from its legal responsibility as the moving or transport provider. Spanish moving law requires the provider to tell the customer about the possibility of obtaining insurance covering the moved goods.

11. Reporting Loss or Damage

The customer should inspect the transported items as soon as they are delivered.

Important notice for moving and transport claims

Visible loss or damage should be recorded in writing at the time of delivery.

Loss or damage that was not visible at delivery should be reported in writing within seven days following delivery, excluding Sundays and public holidays.

Failure to provide written notice within these periods may affect or extinguish a claim under the specific moving provisions of Law 15/2009 where the customer was given clear and prominent written notice before delivery.

This reservation period relates specifically to loss or damage to items covered by a moving contract. It does not remove any other mandatory right that may apply to different services or legal claims.

A damage report should be emailed to mudanzasytransportesyj@gmail.com and should include, where available:

• Customer name and contact information
• Quote or booking reference
• Date and address of the service
• Description of the missing or damaged item
• Description of when and how the damage was discovered
• Photographs or videos
• Photographs showing the item before the service, where available
• Purchase receipt or other evidence of value, where available
• Repair estimate or professional assessment, where available

The customer should not dispose of or repair the item before Y&J has had a reasonable opportunity to inspect it, unless immediate action is reasonably necessary to prevent further damage or address a safety risk.

12. Complaints

Questions, complaints and service concerns may be sent to:

Y&J Mudanzas, Montajes y Manitas
Rambla de Catalunya, 95, PR 1
Eixample, 08008 Barcelona, Spain

Telephone: +34 637 66 24 66
Email: mudanzasytransportesyj@gmail.com

Y&J will review consumer complaints and provide a response within the legally applicable period, normally no later than 30 days.

Official complaint, claim and report forms are available to consumers as required by Catalan consumer rules. If a complaint is not resolved, the customer may contact the appropriate local consumer office or the Catalan Consumer Agency.

The former European Online Dispute Resolution platform should not be added to this page because it was discontinued on 20 July 2025.

13. Personal Data

Personal data collected when a customer requests a quote, confirms a booking, receives a service or submits a claim will be processed according to the Y&J Privacy Policy and applicable data-protection law.

Customers should review the Privacy Policy for information about the purposes of processing, legal bases, retention periods, recipients and data-protection rights.

14. Applicable Law and Jurisdiction

These Terms and the services provided by Y&J are governed by Spanish law and, where applicable, Catalan consumer law.

Any disagreement should first be submitted directly to Y&J so that the parties can try to resolve it.

A consumer may bring a claim before the courts or consumer authorities determined by mandatory consumer law. These Terms do not impose an exclusive jurisdiction that would unlawfully restrict a consumer’s rights.

15. Changes to These Terms

Y&J may update these Terms to reflect changes in services, business practices or legal requirements.

The version accepted when a booking is confirmed will continue to apply to that booking unless a change is legally required or agreed with the customer.