Privacy Policy

Introduction

This Privacy Policy explains how [FULL LEGAL NAME OF THE BUSINESS], operating under the name Y&J Mudanzas y Transportes (“Y&J,” “we,” “us,” or “our”), collects, uses, stores, and protects personal data when you:

• Visit our website;
• Request a quote;
• Contact us by telephone, email, contact form, or WhatsApp;
• Book or receive one of our services;
• Communicate with us before, during, or after a service; or
• Otherwise interact with our business.

We process personal data in accordance with applicable data-protection legislation, including the General Data Protection Regulation and applicable Spanish data-protection laws.

2. Who Is Responsible for Your Personal Data?

The data controller responsible for the processing described in this Privacy Policy is:

Legal name: [FULL LEGAL OR TRADING NAME]
Trading name: Y&J Mudanzas y Transportes
NIF/NIE/CIF: [NUMBER]
Registered address: [FULL BUSINESS ADDRESS]
Email: [PRIVACY OR BUSINESS EMAIL ADDRESS]
Telephone: 695 30 69 65
Website: [FINAL WEBSITE DOMAIN]

If a data protection officer has been appointed, they can be contacted at:

Data protection officer: [NAME OR “NOT APPLICABLE”]
Email: [EMAIL ADDRESS]

3. Personal Data We Collect

The personal data we collect depends on how you interact with us and which services you request.

Contact and identification information

This may include:

• First and last name;
• Email address;
• Telephone number;
• Billing information;
• Company name, where applicable; and
• Any other contact details you provide.

Service and quote information

When you request a quote or book a service, we may collect:

• Collection and delivery addresses;
• Service address;
• Preferred date and time;
• Property type and approximate size;
• Floor number and elevator availability;
• Parking and access information;
• Description of furniture, appliances, boxes, or other items;
• Number, size, and approximate weight of items;
• Details about repairs, assembly, disassembly, or transport work;
• Photographs, videos, measurements, product links, or instructions;
• Information about other people involved in the collection or delivery; and
• Any special instructions you provide.

Please avoid sending information that is not necessary for us to prepare or provide the requested service.

Communications

We may keep records of communications made through:

• Website forms;
• Email;
• Telephone;
• SMS;
• WhatsApp; and
• Other communication channels you choose to use.

Payment and transaction information

When you purchase a service, we may process:

• Amounts paid or owed;
• Payment status;
• Invoice details;
• Transaction references; and
• Limited payment-related information.

Where payments are processed by a bank or external payment provider, we may not receive or store your complete bank-card details.

Website and technical information

When you use our website, we or our technology providers may collect:

• IP address;
• Browser and device type;
• Operating system;
• Referring website;
• Pages viewed;
• Date and time of visits;
• Approximate location derived from an IP address;
• Cookie identifiers; and
• Information about how the website is used.

Non-essential analytics or advertising technologies will only be used where permitted and, where required, after you have given your consent.

How We Collect Personal Data

We may collect personal data:

• Directly from you when you complete a form, call, email, or message us;
• When you request a quote or book a service;
• During the performance of a moving, transport, assembly, or handyman service;
• From another person arranging a service on your behalf;
• From a business, shop, marketplace seller, landlord, property manager, or other party involved in a collection or delivery;
• Automatically through cookies and similar technologies; and
• From service providers that help us operate the website or manage customer communications.

If you provide personal data relating to another person, you should make sure you are authorized to provide it and that the person has been informed about how their data may be used.

Why We Use Personal Data

We may process personal data for the following purposes.

To respond to inquiries and prepare quotes

We use the information you provide to:

• Understand the service you need;
• Assess access and transport requirements;
• Prepare and communicate a quote;
• Answer questions;
• Check availability; and
• Follow up on your request.

To arrange and provide services

We process personal data to:

• Confirm bookings;
• Schedule appointments;
• Coordinate collection and delivery;
• Provide moving, transport, assembly, disassembly, or handyman services;
• Communicate service updates;
• Contact you if an issue arises;
• Process payments;
• Issue invoices; and
• Provide after-service support.

To manage our business and comply with legal obligations

We may use personal data to:

• Maintain accounting and transaction records;
• Meet tax and invoicing obligations;
• Respond to complaints;
• Manage insurance matters;
• Establish, exercise, or defend legal claims;
• Prevent fraud or misuse;
• Protect our employees, customers, property, and systems; and
• Respond to lawful requests from public authorities.

To improve our website and services

We may analyze website and customer-service information to:

• Understand how visitors use the website;
• Identify technical issues;
• Improve website performance;
• Improve our services and customer experience; and
• Measure the effectiveness of our communications.

Where non-essential cookies or analytics tools are used, we will request consent when legally required.

To send marketing communications

Where you have given consent, or where another lawful basis permits it, we may send you information about our services, offers, or business updates.

You can withdraw your consent or object to direct marketing at any time by contacting us or using the unsubscribe method included in the communication.

We will not require you to consent to marketing as a condition of receiving a quote or booking a service.

Legal Bases for Processing

Depending on the circumstances, we rely on one or more of the following legal bases:

Steps taken before entering into a contract

We process information needed to respond to a quote request, assess a proposed service, and communicate with you before a booking is confirmed.

Performance of a contract

We process information necessary to book, manage, provide, and receive payment for the services you request.

Compliance with legal obligations

We may process information where necessary to comply with tax, accounting, consumer-protection, employment, insurance, or other legal requirements.

Legitimate interests

We may process information when necessary for legitimate business purposes, including:

• Responding to customers;
• Managing and improving our services;
• Protecting our business and website;
• Preventing fraud;
• Maintaining appropriate business records; and
• Establishing or defending legal claims.

When relying on legitimate interests, we consider whether those interests are outweighed by your rights and freedoms.

Consent

We rely on consent where required, including for:

• Certain marketing communications;
• Non-essential cookies;
• Certain analytics or advertising technologies; and
• Any other processing for which consent is legally necessary.

You may withdraw consent at any time. Withdrawal does not affect processing carried out lawfully before consent was withdrawn.

Is Providing Your Information Mandatory?

You are not generally required to provide personal data simply to browse the website.

However, certain information is necessary for us to:

• Respond to your inquiry;
• Prepare an accurate quote;
• Verify access requirements;
• Book a service;
• Provide the requested service;
• Issue an invoice; or
• Comply with legal obligations.

Fields marked as required must normally be completed. If necessary information is not provided, we may be unable to prepare a quote or provide the requested service.